Shipping policy

Shipping Policy

Last Updated: August 13, 2026

At Titi Gold & Co., we carefully package every order to ensure your jewelry arrives safely. This Shipping Policy explains how we process and ship orders placed through our website.

1. Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. public holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that order processing time is separate from shipping and delivery time.

2. United States Shipping

We ship orders within the United States from our U.S. location.

Standard Shipping:
Estimated delivery time is approximately 2 weeks after shipment.

Shipping rates are displayed at checkout based on the shipping method and destination.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

3. Nigeria Shipping

We offer international shipping from the United States to Nigeria.

Standard International Shipping:
Estimated delivery time is approximately 2–4 weeks after shipment.

The actual delivery time may vary depending on the destination within Nigeria, international transit, customs clearance, and local delivery.

Shipping charges will be displayed at checkout before you complete your purchase.

4. International Shipping

We ship to selected international destinations outside the United States and Nigeria.

Available destinations and shipping rates are displayed at checkout where shipping is available.

International orders generally take approximately 2–4 weeks after shipment, although delivery times can vary significantly depending on the destination, carrier, customs processing, and local postal or delivery services.

5. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or other charges imposed by the destination country are the customer's responsibility.

Titi Gold & Co. is not responsible for delays caused by customs or for fees imposed by customs authorities.

6. Tracking

Where tracking is available, tracking information will be sent to the email address provided during checkout once your order has been shipped.

Please allow some time for the carrier's tracking system to update after your package has been accepted.

If your tracking information has not updated for an extended period, please contact us at:

titilopeasaju@gmail.com

7. Shipping Delays

All delivery timeframes provided by Titi Gold & Co. are estimates and are not guaranteed.

Orders may experience delays due to:

Shipping carrier delays
Customs processing
Weather conditions
Public holidays
High shipping volumes
Incorrect or incomplete shipping information
Customs inspections
Other circumstances outside our control

We will do our best to assist you if a significant shipping delay occurs.

8. Incorrect Shipping Information

Please carefully review your shipping information before completing your purchase.

Titi Gold & Co. is not responsible for delays, failed delivery, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing an order, contact us immediately at titilopeasaju@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

9. Lost or Stolen Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Titi Gold & Co. is not responsible for packages that are subsequently lost, stolen, or misplaced.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend contacting the shipping carrier and checking with household members, neighbors, building management, or other appropriate parties.

If your package appears to be lost while in transit, please contact us at titilopeasaju@gmail.com so we can assist where possible.

10. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains an incorrect item, contact us at titilopeasaju@gmail.com as soon as possible.

Please include photographs of the item and its packaging so that we can review the issue and determine the appropriate resolution.

Damaged or incorrect orders are handled in accordance with our Refund & Return Policy.

11. Delivery Address

Orders are shipped to the delivery address provided by the customer at checkout.

Please ensure that your address, phone number, and other delivery information are accurate and complete.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

12. Shipping Rates

Shipping rates are calculated based on the destination, shipping method, and other applicable factors.

The applicable shipping cost will be displayed at checkout before you submit your order.

From time to time, Titi Gold & Co. may offer promotional or free-shipping options. Any applicable conditions will be displayed at the time of the promotion.