Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or other proof of purchase.

How to Start a Return

To start a return, please contact us at titilopeasaju@gmail.com.

Approved returns should be sent to:

105 Clearfield Cir, Apt A
Colonial Heights, VA 23834
United States

Please do not send items back without first contacting us and receiving return instructions. Items returned without prior authorization may not be accepted.

Return shipping arrangements and any applicable return shipping costs will depend on the reason for the return and will be communicated during the return process.

You can always contact us at titilopeasaju@gmail.com if you have questions about a return.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

We'll review the issue and work with you to determine the appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made items
  • Special-order products
  • Gift cards

Sale items may also be subject to specific return conditions, which will be communicated at the time of purchase.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for another product, please contact us first.

Depending on the circumstances and availability of the requested item, we'll provide instructions for completing the exchange.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.

Where applicable, returned merchandise must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at titilopeasaju@gmail.com.